AeraMed
LIGHTMED ophthalmic laser system being serviced
Service & support

Your ophthalmic laser, expertly serviced for its entire life

In-house engineers. Genuine parts. 24-hour response, anywhere in India.

24 hrResponse turnaround
Pan-IndiaCoverage
In-houseEngineering team
What we offer

Everything after the install.

Installation & training

Proper setup at your site and hands-on training so your team is confident from day one.

Preventive maintenance

Scheduled visits that keep alignment, output, and safety within spec before issues become downtime.

Annual Maintenance Contracts (AMC)

Planned upkeep and priority response, year-round, for predictable cover and fewer surprises.

Comprehensive contracts (CMC) & spare parts

Full cover including genuine parts and labour, fitted by engineers who know LIGHTMED inside out.

Why service matters

Downtime is the real cost of ownership.

A laser that sits idle costs more than any repair. It stalls patient schedules, pushes back treatments, and erodes the confidence your clinic runs on.

A system that works for ten years or more needs a partner, not a vendor. We stay close to every install so uptime stays high and surprises stay rare.

10+
10+ years

The working life of a well-maintained LIGHTMED system.

Coverage

Wherever you practice.

Our engineers cover clinics and hospitals across India. From metro hospitals to single-doctor practices, the same team stands behind your system.

Nationwide on-site and remote support
India service coverage
Service request

Raise a service request.

Tell us about the system and the issue. Our engineers log every request and respond within 24 hours.

  • Most issues are triaged by phone or WhatsApp before an engineer travels.
  • On-site visits are typically scheduled within 24 hours in metro regions.
  • Genuine LIGHTMED parts are carried whenever possible.
  • Every request is logged and tracked until it is resolved.
  • Prefer to call or WhatsApp directly on +91 9717250929.
For institutions

Hospital groups & multi-site providers get fleet uptime, consolidated AMC and CMC, and coordinated multi-site coverage under one accountable team.